Duel Autocare are a new business that has grown from strength to strength. However, the weakest link for us was, unfortunately, the previous labelling machine supplier. I am sure we could write a book on the issues we experienced and some of you wouldn't quite believe half of it, but, we feel it more appropriate to highlight why we chose Premier Labellers and, more importantly, why we will only ever use them in the future.

 

We received exceptional service from the initial contact we made with Premier Labellers. They walked us through the available machines to decide which route would be best for us. We were invited to their premises to see the machines working, which helped us understand the process and available limitless options. Throughout the ordering/manufacturing process communication was impeccable, installing complete confidence that we had made the right decision. Once the machine had been built and installed, we were given extensive training to understand the core features and configure the machine for the different sized labels that we use.

 

Since the install we have needed to call on Premier Labellers for technical help, and they have been there, with no hesitation, giving us the necessary support to solve the issue without any downtime. As a small, dynamic business, we need suppliers that can be agile, and Premier Labellers fit the bill.  I can never see us using an alternative supplier.